WAN support
Exceed has provided Network planners and engineers to design WAN routes using relevant protocols such as Time Division Multiplexing -TDM, High Level Datalink Control – HDLC, Point to Point Protocol – PPP, Frame relay – FR and Asynchronous Transfer mode – ATM
LAN Support
Exceed’s clients benefit from our vast knowledge in VLAN and intranet networking expertise. Our customer service representatives support customers in their daily needs of provisioning of new employees, provision of new equipment, asset management, printer management, and trouble ticket management.
Wireless Management
Exceed has strong experience in on-site telecommunications support and management
Produced training and support material required to train Field Technicians and Network Support Technicians on installation and support procedures on the Wireless Access Points and Wireless Controllers;
Provided Support of AAFES Field Technicians and AAFES Network Support Technicians on installation and support procedures on the Wireless Access Points and Controllers;
Networking and Applications
N-Tier applications require network configurations to communicate between the different layers in an an Enterprise. Exceed engineers are experienced in Loadbalancer algorithm settings, firewall configuration, and VLAN management.
Customer Service support
Exceed customers can avail of expertise in HelpDesk support and management. Through our performance metrics analysis and constant improvement cycle we maintain and exceed service level agreements and Time To Repair (TTR) statistics.